Troubleshooting: Ledger.com/Start Common Issues

If you encounter problems during your Ledger setup via Ledger.com/start, this guide covers the most common issues and solutions. Remember: Ledger support will never ask for your recovery phrase or PIN code.

Device Not Recognized

Problem: Your Ledger device isn't detected after Ledger.com/start download.

Solutions:

  • Try a different USB cable (the provided one may be faulty)
  • Use a different USB port on your computer
  • Restart Ledger Live after connecting the device
  • Update your device drivers (Windows)
  • Avoid USB hubs; connect directly to your computer
  • Restart your computer and Ledger device

Can't Download Ledger Live from Ledger.com/Start

Problem: The download link on Ledger.com/start isn't working.

Solutions:

  • Clear your browser cache and cookies
  • Try a different browser (Chrome, Firefox, Safari)
  • Disable antivirus temporarily (some block downloads)
  • Check your internet connection speed
  • Verify the download URL is exactly Ledger.com/start (no typos)
  • Try on a different device

PIN Code Issues

Problem: You forgot your PIN or entered it incorrectly.

Solutions:

  • You have 3 attempts before the device locks
  • After 3 failed attempts, wait 60 seconds before retrying
  • If locked repeatedly, the device will wipe (security feature)
  • You can reset your device using your 24-word recovery phrase
  • Never share your PIN with anyone, including Ledger support

Recovery Phrase Not Showing During Setup

Problem: The recovery phrase didn't display during the Ledger.com/start process.

Solutions:

  • Restart the setup process from the beginning
  • Ensure you're using Ledger Live from Ledger.com/start only
  • Check that your device screen is displaying clearly
  • Your device may need a firmware update
  • Contact Ledger support with your device model

Ledger Live Crashes or Freezes

Problem: Ledger Live (downloaded from Ledger.com/start) keeps crashing.

Solutions:

  • Uninstall Ledger Live completely
  • Restart your computer
  • Reinstall Ledger Live fresh from Ledger.com/start
  • Disable antivirus temporarily during installation
  • Check for available system updates
  • Try on a different computer to isolate the issue

Transaction Confirmation Fails

Problem: Transactions won't confirm on your device screen.

Solutions:

  • Make sure your device is charged and powered on
  • Reconnect your device via USB
  • Restart Ledger Live
  • The recipient address must match on both screens
  • Review the transaction amount carefully before confirming
  • Update your device firmware from Ledger Live settings

Never approve a transaction you don't recognize.

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